Privacy Policy
for CashPK Players

1. Introduction

CashPK ("we", "us", "the platform") takes your privacy seriously. This Privacy Policy describes how we collect, use, store and protect personal information when you use the CashPK website, mobile application or any related services. It also explains the rights you have over your personal data and how to exercise them.

By registering an account on CashPK, depositing funds in PKR or placing any bet or wager, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions.

This policy applies to all players in Pakistan using CashPK to access Live Casino, slot games, fish shooting games and sports betting markets including Cricket, PSL, T20 internationals and Football.

2. What Information We Collect

CashPK collects personal information in the following categories:

Registration Information

When you create a CashPK account you provide us with your full name, date of birth, mobile number and email address. This information is used to set up and manage your account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification (KYC) Documents

To process certain withdrawals or comply with platform security requirements, we may ask you to provide a copy of your CNIC and proof of address, such as a recent utility bill. These documents are used solely for the purpose of identity verification and are stored securely.

Financial and Transaction Data

We record all deposits and withdrawals processed through your account, including the payment method used (JazzCash, Easypaisa, Raast, bank transfer or mobile wallet), the amount in PKR and the date and time of each transaction. We do not store complete wallet PINs, full debit or credit card numbers or banking passwords.

Gameplay and Betting Activity

We collect records of your gaming sessions, bets placed, games played, amounts wagered and outcomes. This data is used for account management, dispute resolution and responsible gaming monitoring. If your account shows patterns consistent with problem gambling – such as rapidly increasing deposit amounts or unusual session lengths – our responsible gaming team may reach out.

Device and Technical Information

When you access CashPK through a browser or the mobile app, we automatically collect certain technical information including your IP address, device type, operating system version, browser type and app version. This is used to maintain platform security, detect suspicious login attempts and improve app performance.

Communications

If you contact CashPK support by email or live chat, we retain records of those communications in order to handle your query and for quality assurance purposes.

3. How We Use Your Information

The personal information CashPK collects is used for the following purposes:

• Creating and managing your player account.
• Processing deposits and withdrawals in PKR through supported payment methods.
• Verifying your identity to prevent fraud and underage access.
• Providing customer support and resolving account disputes.
• Detecting and preventing fraud, money laundering and unauthorised account access.
• Monitoring gameplay for responsible gaming purposes and sending account limit notifications.
• Sending you account-related notifications such as deposit confirmations, withdrawal updates and security alerts.
• Improving platform performance and fixing technical issues reported by players.
• Sending promotional communications where you have opted in to receive them.

4. Who We Share Your Information With

CashPK does not sell your personal data. We share your information only in the following limited circumstances:

All third parties that receive your data are required to handle it securely and use it only for the specific purpose for which it was shared. CashPK does not permit these parties to use your information for their own marketing purposes.

5. How We Keep Your Data Secure

CashPK uses a combination of technical and organisational measures to protect your personal data from unauthorised access, loss or misuse. These measures include:

• Encryption of data in transit using HTTPS/TLS protocols across the entire platform.
• Encrypted storage of sensitive account and identity data at rest.
• Access controls that restrict your personal data to authorised CashPK staff only.
• Regular security reviews and vulnerability assessments of platform infrastructure.
• Automatic session timeouts to reduce the risk of unauthorised access on shared or public devices.

While we take all reasonable precautions, no internet-connected platform can guarantee absolute security. You also play an important role in keeping your account safe – use a strong, unique password for CashPK and never share your login credentials with anyone.

6. Cookies and Tracking

CashPK uses cookies – small text files stored on your device – to deliver a smooth and secure experience. The types of cookies we use are:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect against cross-site request forgery.
• Performance cookies: Used to monitor platform speed, identify errors and improve overall stability. These cookies collect anonymised data only.
• Preference cookies: Remember your settings, such as your preferred language or notification preferences.

CashPK does not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in or use certain features.

7. How Long We Keep Your Data

CashPK retains your personal data for as long as your account remains active and for a reasonable period thereafter, to handle any outstanding disputes, process pending withdrawals or meet record-keeping requirements. When data is no longer needed, it is securely deleted or anonymised.

If you request account closure, we will deactivate your account and begin the data removal process. Note that some transaction records may be retained for a limited period in anonymised form for fraud prevention and platform security purposes.

8. Your Rights Over Your Data

As a CashPK player you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data CashPK holds about you.
• Right to correction: If any of your personal information is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that CashPK delete your personal data, subject to any retention obligations described above.
• Right to restrict processing: In certain circumstances you may ask us to limit how we use your data while a dispute is being resolved.
• Right to opt out of marketing: You can withdraw consent to receive promotional communications at any time.

To exercise any of these rights, contact the CashPK support team using the email address shown in the footer of this page. We will respond to your request within a reasonable timeframe.

9. Children and Underage Players

CashPK is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by someone under 18, we will immediately close the account and delete all associated personal data. Parents and guardians are encouraged to use device-level parental controls to prevent minors from accessing gambling platforms.

10. Changes to This Privacy Policy

CashPK may update this Privacy Policy from time to time to reflect changes in the platform, payment methods or best practices. When material changes are made, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of CashPK after an update constitutes acceptance of the revised policy.

11. Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or how CashPK handles your personal data, please contact our support team using the contact details provided in the footer of this page. For questions about your account, the FAQ page may also have the answer you need.

For responsible gaming support or to activate deposit limits and self-exclusion, visit the Responsible Gaming page.